Senior Product Manager - Voice
DevRev
DevRev
At DevRev, we’re building the future of work with Computer – your AI teammate.
Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.
How?
Easy: it’s the only platform capable of…
Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.
Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.
Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.
This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.
We call this Team Intelligence. It’s why DevRev exists.
Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.
Why Voice Matters at DevRev
Voice is emerging as one of the most powerful input modalities for Computer — DevRev’s AI workspace for capturing knowledge, taking action, and accelerating work across the enterprise.
The most current and valuable information inside a company often lives in conversations: customer calls, internal meetings, sales discussions, onboarding sessions, and field interactions. Turning this spoken content into structured, actionable insight unlocks a significantly richer signal surface for Computer.
Voice strengthens Computer by enabling:
- High-ROI automation in high-cost voice channels
- Voice → Action: converting spoken insights directly into updates, tasks, and decisions
- Voice → Memory: capturing calls and meetings as structured knowledge objects
- Voice → Reach: allowing Computer to be used in more contexts — calls, shop floors,
- cars, and live environments
As a Senior Product Manager for Voice, you will shape this emerging surface area and integrate it deeply into Computer’s Memory, AirSync, and Agent ecosystem.
What You’ll Drive
- Voice Product Strategy & Discovery
- Lead product discovery for voice across internal and customer-facing workflows.
- Conduct outside-in market intelligence across:
- Industry verticals (ecommerce, fintech, telco, logistics, SaaS, etc.)
- Product verticals (support, sales, success, onboarding, internal ops)
- Regional factors (ASR performance, regulatory requirements, telephony norms in NA/EU/APAC)
- Identify the verticals and regions with the fastest path to adoption and ROI.
- Voice → Agent → Human Workflow Design
- Define seamless continuity between voice interactions and in-app experiences. Design robust handoff patterns between AI agents and human agents, ensuring:
- Accurate intent detection Clear thresholds for escalation
- Preservation of real-time context
- Safe and reversible actions
- Full auditability and traceability within Computer
- Go-to-Market Partnership
- Work closely with Sales, Solutions, and Customer Success to:
- Identify where voice capabilities have the highest commercial leverage
- Shape demos, narratives, and customer value stories
- Support PoCs with measurable outcomes
- Continue to develop packaging, pricing, and launch readiness for voice capabilities
- Roadmap Ownership & Technical Depth
- Own the roadmap for Voice across capture, interpretation, and action layers.
- Collaborate with engineering to develop reusable components and infrastructure.
- Ensure voice becomes a first-class surface in Computer — not a parallel product, but fully integrated into our knowledge graph and agent ecosystem
Metrics & Measurement
- Define and track the success metrics for Voice, including:
- Quality metrics — accuracy, latency, safety, action correctness
- Outcome metrics — automation impact, time saved, adoption growth
- Experience metrics — continuity of handoff flows, user satisfaction
What Success Looks Like
- Voice capabilities adopted across key workflows and customer segments
- Material increase in Computer adoption driven by voice-first capture and actions
- High-impact PoCs demonstrating clear, quantified ROI
- Noticeable reduction in manual conversational follow-up or data entry work
What We’re Looking For
- Must-haves
- 5–8+ years of PM experience in AI, SaaS, or highly technical products
- Experience with voice, ASR, NLU, or conversational AI systems
- Demonstrated ability to drive execution across engineering and cross-functional teams
- Strong skills in customer discovery, PoCs, and writing clear product specifications
- Nice-to-haves
- Experience with telephony or CCaaS ecosystems
- Background in LLMs, agentic workflows, or real-time systems
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!